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18:00

people kill themselves by hanging

18:02

and always suggested they take

18:04

their lives together via webcam.

18:08

One individual who had regularly exchanged private

18:10

messages with Li Dao said she was

18:12

always trying to convince him to hang

18:15

himself. He'd wanted to

18:17

talk with her over the phone, but she

18:19

always had some excuse why that wasn't possible.

18:23

This poster told the other forum members,

18:27

I believe Li Dao got some kind

18:29

of high or rush from trying to

18:31

convince people to die. Celia

18:40

Bley agreed. Her

18:42

private investigation into Li Dao's messages

18:44

coincided with the other forum members

18:46

realising what was really going on.

18:50

Word spread on Ash that Celia

18:52

was looking into Li Dao, and

18:54

soon she received a tip-off that

18:56

Li was now using another handle,

18:59

Falcon Girl. Celia

19:02

conducted a search for messages

19:04

posted under that username and

19:06

immediately noted that Falcon Girl's

19:08

style bore a striking similarity

19:10

to Li Dao's. When

19:13

users posted publicly about their desire

19:16

to end their life, Falcon Girl

19:18

replied with the familiar instruction, Check

19:21

your email. Celia

19:24

was determined to put a stop to this.

19:28

She began reaching out to forum members who

19:30

had been contacted by Li Dao. Celia

19:33

was disturbed by how young some of

19:35

the members were. One

19:38

was a schoolboy, while another was a 12-year-old

19:40

girl. Celia

19:43

asked Li's friends if they would let her

19:45

access their chat logs with the nurse. She

19:49

wanted to alert the authorities as to

19:51

what was going on and promised to

19:53

keep the identities of all the forum

19:55

members private. Thirty

19:58

people agreed to Celia's terms. and

20:00

sent her records of their conversations

20:02

with Lee Dow. After

20:05

collating this information, Celia left her

20:08

quiet Berkshire Village and headed for

20:10

the nearest police station in Maidenhead.

20:14

A quaint and leafy market town that

20:16

sits on the River Thames, Maidenhead had

20:18

a low crime rate and was ranked

20:20

as one of England's safest places. When

20:24

Celia entered the police station with her

20:26

brief of evidence, she asked to see

20:29

the officer in charge of online crimes.

20:32

She ran him through the information

20:34

she'd gathered, stating, "'Look,

20:37

this person is trying to get people

20:39

to kill themselves.'" But

20:42

the officer didn't seem interested. He

20:45

dismissed Lee Dow's messages as those of

20:47

an online troll who was simply trying

20:49

to wind people up. Celia

20:52

could tell her concerns weren't going

20:54

to be taken seriously. As

20:57

she made her way out of the station,

21:00

an officer remarked, "'If

21:02

it bothers you, look the

21:04

other way.'" Case

21:12

file will be back shortly. Thank

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23:31

More than a year later, on the morning of

23:33

Monday March 10 2008, students at Carleton University

23:37

in the Canadian capital of Ottawa complained

23:39

about loud music that had been blasting

23:42

from a dorm room all night long.

23:46

The dorm room in question

23:48

belonged to 18-year-old Najah Kijuji,

23:50

a first-year student majoring in

23:52

public affairs and policy. Najah

23:55

was known as a happy, outgoing

23:57

and confident person with an independent

23:59

streak and a passion for politics.

24:03

When campus security arrived at Naja's dorm

24:06

room, they found it was empty. Naja

24:09

was gone, and so was her winter

24:11

coat and cell phone. However,

24:14

her iPod was still there, paused in

24:16

the middle of playing a song, and

24:18

so was her wallet. It

24:21

contained her driver's license, credit cards, and

24:23

more than $200 cash. There

24:28

were no clues as to where Naja might

24:30

be, but the fact that she'd left her

24:32

wallet behind seemed to indicate she hadn't planned

24:35

on staying away for long. Meanwhile,

24:39

more than 300 miles away

24:41

in Toronto, Naja's parents were desperately

24:43

trying to reach her. They

24:46

called Naja repeatedly, but she didn't answer

24:49

her phone. Two

24:51

days later, on Wednesday, March 12,

24:53

they received a call from Carlton

24:56

University's department. They

24:59

were checking to see whether Naja had gone

25:01

home for a visit, as she hadn't been

25:03

seen by anyone on campus for three days.

25:06

Naja's parents were stunned that it had taken

25:09

so long for the university to reach out

25:11

to them. They

25:13

hadn't seen Naja since the previous

25:15

month and insisted that security and

25:17

Ottawa police start looking for their

25:19

daughter, certain that she'd fallen

25:22

victim to foul play. Naja's

25:29

father, Muhammad, and brother Mark made

25:31

the long journey to Ottawa so

25:33

they could search for Naja themselves.

25:36

They also offered a $50,000 reward for her safe return. Meanwhile,

25:42

police began their own investigation.

25:45

The only clue they had to Naja's whereabouts

25:48

lay in an email she'd sent to a

25:50

friend on the evening of Sunday, March 9.

25:54

In it, she mentioned that she was about to

25:56

head out to go ice skating. Although

25:59

it was all